Customer

Terms & Policies

TERMS & POLICIES

Article 1 (Purpose)

These Terms define the rights, obligations, and responsibilities of users (hereinafter referred to as 'Users') of the Blitzway Studios online store (hereinafter referred to as the 'Store'), operated by Blitzway Studios Co., Ltd., regarding the use of internet-related services (hereinafter referred to as 'Services') provided by the Store.

※ The general terms and conditions applicable to transactions with Users also extend to electronic commerce conducted via PC communication, mobile devices, and other wireless methods, depending on the nature of the transaction.

 

Article 2 (Definitions)

  • "Store"refers to the virtual marketplace established by Blitzway Studios Co., Ltd., utilizing computers and other information communication devices to facilitate the trade of goods and services (hereinafter referred to as "Goods and Services"). The term "Store" also encompasses the business entity responsible for providing these Goods and Services to Users.
  • "User"includes both members and non-members who access the Store and utilize the Services provided by the Store under these Terms.
  • "Member"refers to an individual who has registered with the Store by providing personal information, thereby gaining continuous access to the Services offered by the Store.
  • "Non-member"refers to an individual who utilizes the Services provided by the Store without undergoing the member registration process.

 

Article 3 (Posting, Explanation, and Amendment of Terms)

  • The Store shall display the contents of these Terms on its main page in a manner that is easily accessible to Users. This display shall include essential information such as the company's name, business registration number, contact details (phone number, fax number, email address, etc.), and representative's contact information. Users can view the full contents of the Terms through a linked page.
  • Before Users agree to these Terms, the Store shall provide the following information in a clear and understandable manner:
    1. The contents of the Terms, outlining the rights, obligations, and responsibilities of Users.
    2. Procedures for exercising rights, such as cancellation and returns.
    3. Methods for correcting and deleting information entered by Users during the contract formation process.
    4. Other relevant information that Users should be aware of according to e-commerce-related laws.
  • The Store may amend these Terms when necessary. In such cases, the amended Terms will be posted on the homepage of the website before they take effect, and Members will be notified via a notice from 7 days before the effective date until the day before the effective date. However, if the amendment is disadvantageous to Users, a minimum of 30 days' prior notice will be provided, with the changes and reasons for the amendment clearly communicated to Users.
  • If the Store notifies Members of an amendment to the Terms and informs them that failure to express their intention within 30 days will be considered as consent, and if Users do not express their intention within that period, they will be deemed to have agreed to the amended Terms.
  • The amended Terms will take effect from the date of posting. However, for Goods or Services already contracted by Users, the Terms agreed upon at the time of the contract will continue to apply unless the Store explicitly informs Users that the previous Terms will remain in effect.
  • Matters not specified in these Terms, as well as the interpretation of these Terms, shall be governed by laws related to consumer protection in electronic commerce, guidelines for interpreting terms in communication sales, the Electronic Financial Transactions Act, the Electronic Signature Act, the Information and Communications Network Act, the Door-to-Door Sales Act, the Consumer Protection Act, and other relevant laws or established practices.

 

Article 4 (Provision and Replacement of Services)

  • The Store shall perform the following tasks:
    1. Providing information on Goods and Services and facilitating the formation of purchase contracts.
    2. Delivering Goods and Services for which purchase contracts have been concluded.
    3. Carrying out other tasks as determined by the Store.
  • The Store may replace Goods and Services if they are out of stock or if technical specifications change in the future. In such cases, the Store shall post details of the replacement, including the timing, on the homepage and notify Users accordingly.
  • When notifying Users of the reasons for the replacement of Goods and Services, the Store shall promptly inform Users of these reasons.
  • In such cases, the Store shall compensate for any damages incurred by Users. However, this obligation does not apply if the Store can prove that the replacement was not due to any intentional or negligent act on its part.

 

Article 5 (Suspension of Services)

  1. The Store may suspend the provision of Services if it is unable to do so due to maintenance, replacement, breakdown of computers or other information communication equipment, or interruption of communication.
  2. The Store shall compensate for damages incurred by Users or third parties due to the temporary suspension of Service provision for reasons specified in paragraph 1. However, this obligation does not apply if the Store can prove that the suspension was not due to any intentional or negligent act on its part.
  3. In cases where the Store cannot provide Services due to business conversion, business closure, or mergers, the Store shall notify Users as stipulated in Article 8 and take appropriate compensation measures for the Services already provided. However, if the Store offers compensation in the form of cash or other means not specified by the Store's standard compensation criteria, the value can be replaced with mileage or other equivalent forms recognized by Users.

 

Article 6 (Membership Registration)

  • Users may apply for membership by providing the required information through the registration form established by the Store.
  • The Store reserves the right to deny membership registration under the following circumstances:
    1. If the User provides false information during the application process.
    2. If the User has a history of delayed or avoided payments for Goods or other charges owed to the Store according to the law and these Terms.
    3. If the User applies for membership using someone else’s name.
    4. If there are technical issues preventing the Store from processing the membership registration due to special reasons.

 

  • The membership contract is considered established when the Store communicates its approval to the User.
  • Members are required to update their information through the method specified by the Store in the event of any changes.

 

Article 7 (Membership Withdrawal and Loss of Qualification)

  • Members may request to withdraw from membership at any time, and the Store shall process the withdrawal request promptly.
  • The Store may restrict or suspend membership qualifications under the following circumstances:
    1. If false information was provided during the application process.
    2. If the Member delays or avoids payment for Goods purchased or other charges specified by the Store.
    3. If the Member uses another person's name or personal information, such as an email address.
    4. If the Member intentionally interferes with the Store’s operations or disrupts e-commerce order by misusing the Store’s information.
    5. If the Store deems it necessary to restrict or suspend membership qualifications for other justified reasons.
  • If the same violation occurs more than twice or if the issue is not corrected within 30 days after the Store restricts or suspends membership, the Store may revoke the membership qualification.
  • If the Store decides to cancel a membership qualification, it will terminate the member’s registration. In such cases, the Store will notify the Member and provide at least 30 days for the Member to respond or explain before proceeding with the cancellation.

 

Article 8 (Notice to Members)

  • The Store may send notifications to Members via the email address provided by the Members during registration.
  • For notifications to multiple Members where individual contact is impractical, the Store may post a general notice on the Store’s bulletin board for at least one week. However, individual notifications will be made for matters that significantly impact Members.

 

Article 9 (Purchase Application)

  • Users may apply for purchases on the Store through the following methods or similar processes. The Store shall provide the following information in a clear and understandable manner during the purchase application:
    1. Search for and select Goods, etc.
    2. Enter personal information such as name, address, phone number (or mobile phone number), email address, etc.
    3. Review the contents of the Terms, any services that restrict the right to withdraw, and associated costs such as shipping fees and handling charges.
    4. Agree to these Terms and confirm or reject the aforementioned items (e.g., by clicking a button).
    5. Apply for the purchase of Goods, etc., and confirm or agree to the Store's confirmation of the purchase.
    6. Select a payment method.
  • If the Store needs to provide or entrust the purchaser's personal information to a third party, it shall notify the purchaser in real-time and obtain their consent. However, matters related to the protection of personal information will be governed by the Store's privacy policy. Exceptions apply in cases where disclosure is required by law or requested by a national institution or judicial authority.

 

Article 10 (Establishment of Contract)

  • The Store may not accept orders in the following cases:
    1. If there are inaccuracies, omissions, or errors in the application details.
    2. If a minor attempts to purchase goods such as tobacco or alcohol, which are restricted under the Youth Protection Act.
    3. If payment is not completed within the period specified by the Store.
    4. If it is determined that processing the purchase application presents significant technical difficulties for the Store.
  • A contract is established when the Store’s acceptance is communicated to the User through a receipt confirmation notification, as detailed in Article 12, Paragraph 1.
  • The acceptance notification from the Store will include information such as confirmation of the User’s purchase application and the availability of Goods, etc.

 

Article 11 (Payment Methods)

  • The payment methods for Goods purchased from the Store may include any of the following options. The Store will not charge any additional fees beyond the price of the Goods for these payment methods:
    1. Account transfer via phone banking, internet banking, etc.
    2. Credit card payment
    3. Online bank transfer
    4. Payment by electronic money
    5. Payment upon receipt
    6. Payment using points awarded by the Store
    7. Payment using coupons issued by the Store
    8. Payment through other electronic payment methods

 

Article 12 (Confirmation, Amendment, and Cancellation of Purchase Application)

  • The Store shall send a confirmation notice to the User upon receiving the purchase application.
  • Upon receiving the confirmation notice, the User may immediately request changes or cancellation if the application details are incorrect. The Store must process such requests before delivery. If payment has already been made, the provisions for purchase cancellation as outlined in Article 15 will apply.
  • The confirmation notice from the Store must include details regarding the User's purchase application, the availability of the purchased Goods, and the procedures for amending or canceling the purchase application.

 

Article 13 (Supply of Goods)

  • The Store will make every effort to deliver the Goods purchased by the User within 7 days. However, if the Store is unable to deliver the Goods due to circumstances beyond its control, it will promptly notify the User of the reason and seek the User’s prior consent. If delivery of the Goods is not possible, the Store will refund the payment for the Goods without delay.
  • The Store employs a shipping company to deliver the Goods purchased by the User. The User will receive the Goods according to the delivery method and cost selected at the time of purchase.

 

Article 14 (Refunds)

  • If the Store is unable to deliver or provide the Goods purchased by the User due to reasons such as stockouts, it will promptly notify the User of the issue and seek the User’s prior consent before processing a refund.
  • Refunds must be completed within 7days after placing order.

 

Article 15 (Purchase Cancellation)

  • The User may withdraw their offer within 7 days after the contract with the Store is established. However, withdrawal is not permitted in the following cases:
    1. When the Goods are lost or damaged due to reasons attributable to the User.
    2. When the value of the Goods has significantly decreased due to the User’s use or partial consumption.
    3. When the value of the Goods has significantly decreased to the extent that resale is difficult due to the passage of time.
    4. If the packaging of the Goods, which can be duplicated with the same performance, is damaged by the User.
  • In the cases outlined in clauses 2 and 4 of the preceding paragraph, the Store may request the User to provide an explanation regarding the assessment of the significant decrease in the value of the Goods.
  • If the User fails to provide the required explanation as mentioned in the preceding paragraph, the Store may refuse to accept the cancellation of the offer.

 

Article 16 (Effect of Withdrawal of Offer)

  • Upon receiving the returned Goods from the User, the Store shall process a refund within 3 business days. If the Store initially charged the User for delivery, it must inform the User of the delivery cost before processing the refund.
  • Refunds will be processed as follows: If the User paid by credit card, the refund will be credited back to the same card. For other payment methods, the refund will be made to the account designated by the User.
  • The cost of returning the Goods shall be borne by the User. The Store shall inform the User of the return cost prior to the withdrawal of the offer.
  • The User must return the Goods using the method specified by the Store.

 

Article 17 (Protection of Personal Information)

  • The Store will collect only the minimum necessary personal information from Users.
  • During membership registration, the Store will request only the minimum necessary information. For optional information, the Store will obtain separate consent from the User.
  • The Store will not provide the User’s personal information to third parties without the User's consent. If such disclosure is necessary, the Store must obtain prior consent from the User.
  • The protection of Users' personal information will be governed by applicable laws and the Store’s privacy policy.
  • Users may access and amend their personal information at any time, and the Store will process such requests accordingly.
  • To safeguard Users' personal information, the Store will ensure that only a limited number of authorized personnel handle such information.

 

Article 18 (Duties of the Store)

  • The Store must make every effort to continuously and reliably provide Goods and Services.
  • The Store must establish and maintain a security system to protect Users' personal information, including credit information, ensuring safe use of online services.
  • The Store must not display or advertise false or misleading information about Goods or Services, in accordance with the "Act on Fair Labeling and Advertising."
  • The Store must not send unsolicited commercial emails for profit-making purposes to Users who do not wish to receive them.

 

Article 19 (Obligations Regarding Member's ID and Password)

  • Members must not permit third parties to use their ID and password.
  • If a Member becomes aware that their ID or password has been leaked or is being used by a third party, they must immediately notify the Store and follow any instructions provided by the Store.

 

Article 20 (Obligations of Users)

Users must refrain from the following actions:

  • Providing false information or making changes with false information during application or modification.
  • Impersonating another person's information.
  • Unauthorized modification of information posted on the Store.
  • Transmitting or posting information (including computer programs) that is not designated by the Store.
  • Infringing upon the copyrights or other intellectual property rights of the Store or third parties.
  • Damaging the reputation of the Store or third parties, or obstructing the Store's business operations.

 

Article 21 (Relationship Between Linking Store and Linked Store)

  • When a linking Store and a linked Store are connected via hyperlinks (including text, images, and animated images), the former is referred to as the linking Store and the latter as the linked Store.
  • The linking Store does not assume any responsibility for transactions conducted between Users and the Goods provided independently by the linked Store.

 

Article 22 (Ownership of Copyright and Restrictions on Use)

  • Copyrights and other intellectual property rights for works created by the Store belong to the Store.
  • Users shall not reproduce, transmit, publish, distribute, broadcast, or commercially utilize information obtained through the use of the Store, which is subject to the intellectual property rights owned by the Store, without prior consent from the Store.

 

Article 23 (Dispute Resolution)

  1. The Store will establish and operate a department responsible for handling compensation for damages and addressing legitimate complaints or concerns raised by Users.
  2. The Store will prioritize handling complaints and feedback submitted by Users. If a prompt resolution is not possible, the Store must promptly notify the User of the reasons for the delay and provide an expected processing schedule.

 

Article 24 (Jurisdiction and Governing Law)

  1. The laws of the Republic of Korea shall govern electronic commerce disputes between the Store and Users.
  2. Lawsuits related to electronic commerce disputes between the Store and Users shall be filed with the competent court under the Civil Procedure Act of Korea.

 

Transitional Provisions

This Terms shall enter into force on June 25, 2024.

Article 1: General Provisions

  1. Definition of Personal Information:

Personal information refers to data about a living individual that can identify the individual through details such as their name or other specific information. This includes data that, when combined with other information, can easily identify a particular person.

  1. Commitment to Privacy:

Blitzway Studios Co., Ltd. (hereinafter referred to as "our company") places a high priority on the protection of personal information provided by our members. We strictly comply with relevant laws, including the "Act on Promotion of Information and Communications Network Utilization and Information Protection" and the "Personal Information Protection Act." Our privacy policy has been established in accordance with these laws to safeguard the rights and interests of our users.

  1. Purpose of the Privacy Policy:

This privacy policy outlines how the personal information provided by our members is utilized and the measures our company takes to protect this information.

 

Article 2: Collection of Personal Information and Purpose of Use

  1. Purpose of Processing Personal Information:

Our company processes personal information strictly for the purposes outlined below. We do not use personal information for any purposes other than those specified. When collecting personal information, either by law or with the consent of the data subjects, we process and use this information only within the agreed-upon retention period.

  1. Collected Items, Purpose, and Retention Period:

The types of personal information collected from customers, along with their respective purposes and retention periods, are as follows. However, information that is legally required to be retained will be kept until the expiration of the legally mandated retention period.

 

Category

Type

Purpose

Collected Items

Retention Period

Membership Services

Required

User identification, verification, service provision, customer notifications, customer support, delivery management

Name, email, address, CI (identity verification information)

Until member withdrawal

Orders and Delivery

Required

Product purchase and related services, order notifications, product delivery and delivery address management

Name and recipient's name, email, delivery address, country, phone number (mobile)

Until statutory retention period

Payment

Required

Payment service provision

Account information (bank name, account holder, account number), credit card information (card issuer, card number), mobile information (telecom company, mobile number)

Until statutory retention period

Non-member Orders, Delivery, Payment, Customer Support

Required

User identification, verification, product purchase and related services, delivery and payment, order history inquiry and confirmation

Name, email, delivery address, country, phone number (mobile), CI (identity verification information), non-member order inquiry password, transaction history, payment information

Until statutory retention period

Marketing and Promotions

Optional

Product and service information, event information and benefits provision

Name, mobile number, email, date of birth, consent to receive marketing

Upon member withdrawal or consent withdrawal

 

  1. Automatically Collected Personal Information:

Certain items of personal information are automatically generated and collected during the course of using our services.

Collection Time

Purpose

Collected Items

Retention Period

At login

Service development, improvement, customization, prevention of misuse, personalized advertising, service usage statistics analysis

Service usage and termination records, cookies, login information (IP address, OS information, device identifier)

Until member withdrawal or statutory retention period

 

 

  1. Automatic Information Input Service:

For the convenience of member registration, our company offers an automatic information input service using personal information obtained from third parties. We store and use this collected personal information only after obtaining the member's consent during registration, ensuring that it is not used for purposes beyond the intended scope.

  1. Methods of Collecting Personal Information:
  • Through our website, consultation (via email, phone), and delivery requests.
  • Via information collection through log analysis programs and 'cookies.'
  • Information provided by affiliates and purchasers.
  1. Actions for False Information Input:

Members are responsible for ensuring the accuracy and legality of their personal information. If a member inputs false information, such as impersonating others, our company reserves the right to report the member in accordance with relevant laws and may also enforce membership termination.

 

Article 3: Retention Period and Destruction of Personal Information

  1. General Retention and Destruction:

Our company promptly destroys personal information when it is no longer needed due to the expiration of the retention period or the fulfillment of its intended purpose. However, personal information may be retained and used until the specified deadlines under the following circumstances:

  • Verification of Wrongful Use: Retained for up to 30 days following membership withdrawal.
  • Incomplete Orders or Reserved Items: Retained until the completion of delivery or service utilization.
  • Exchange or Return Process: Retained until the product is collected, delivered, or the refund is fully processed.
  1. Legal Retention Requirements:

If our company is required by law to retain personal information beyond the standard retention period, the information will be separately stored in accordance with the legal requirements.

Legal Basis

Article

Retention Period

Act on Consumer Protection in E-Commerce, Etc.

Records of contracts or withdrawal of order

5 years

Records of payment and supply of goods

5 years

Records of consumer complaints or dispute resolutions

3 years

Records related to display and advertisement

6 months

Electronic Financial Transactions Act

Records related to electronic financial transactions

5 years

Act on the Protection, Use, etc., of Location Information

Records related to individual's location information

6 months

Act on the Protection of Communications Secrets

Records of website and app visitation

3 months

Act on the Use and Protection of Credit Information

Records related to collection, processing, and use of credit information

3 years

 

  1. Personal Information Destruction Procedure and Method

3-1. Destruction Procedure

Once the purpose for collecting personal information has been fulfilled, and in compliance with internal policies and applicable laws, the information will be stored separately in a dedicated database until the end of the permitted retention period, after which it will be destroyed.

3-2. Destruction Method

  1. Printed Personal Information: Shredded and incinerated using a shredder.
  2. Electronic Personal Information: Deleted using technology that ensures the records cannot be regenerated.
  3. Non-Member Order Information

Order information from non-members will be retained for one year after order completion to address customer service inquiries, including exchanges, refunds, and payment proofs. After this period, the information will be stored separately in a dedicated table.

 

Article 4: Processing Outsourcing of Collected Personal Information

  1. Outsourcing Personal Information Handling

To effectively fulfill our services, our company may outsource the handling of personal information to external contractors. This outsourcing process is managed in accordance with strict confidentiality and security protocols.

Outsourced Task

Outsourced Company

Identity verification service (pass)

Aton Inc.

Third-party logistics (product shipping)

BOMNAL CO.,LTD.

Product shipping

Lotte Global Logistics Co.,LTD., KyungDong Logistics, Logen Co.,Ltd., CHINA POSTAL EXPRESS AND LOGISTICS CO., LTD.

Payment processing service

KGMobilians Co., Ltd., KGINICIS CO.,LTD., Eximbay Co., Ltd., PayPal Pte. Ltd.

Computer system construction and maintenance, server management, database backup, customer data storage management, system provision and maintenance for hosting services

Shopify Inc, LUKUKU CO.,LTD.
  1. Exceptions for Provision of Personal Information Without Consent

Personal information may be provided without the explicit consent of the user in the following circumstances:

  1. Investigative Requests: When requested by investigative agencies in accordance with legal procedures for investigation purposes.
  2. Aggregated Data Sharing: When shared with advertisers, partner companies, or research organizations in a manner that does not identify specific individuals, for purposes such as statistical analysis, academic research, or market research.
  3. Legal Requirements: When required by provisions of other relevant laws.
  4. Business Transfers: In cases of business operations transfer, mergers, or similar circumstances.

※ Notification and Withdrawal Rights

In the event of a transfer of business operations, including mergers, where personal information is involved, our company will notify members in advance about the transfer of their personal information. Members will be provided with the opportunity to withdraw consent regarding the transfer of their personal information, in accordance with legal procedures.

 

  1. International Transfer of Personal Information

To provide our services effectively, our company may transfer personal information abroad. If you prefer not to have your personal information transferred internationally, you can either withdraw your membership or request a halt to the transfer through our customer service. Please note that opting out may restrict your ability to use certain services that require international data transfers.

Recipient

Country of Recipient

Date/Method of Transfer

Items Transferred

Purpose of Use

Retention/Use Period

Shopify Inc.

USA, Canada

Upon using the service, System Integration

Profile and contact information, Device information, Payment information, Use of Shopify consumer services, Settings and basic personal information, Communication with Shopify, Social network accounts, Email and shopping service integration

 

*Reference: Shopify Support Center Guide - Subprocessors of Personal Data

Providing e-commerce platform

Until the purpose of personal information use is achieved

CHINA POSTAL EXPRESS AND LOGISTICS CO., LTD.

China

Before overseas product shipment / Transmitted as encrypted files

Name, shipping address, nationality, email, phone number (mobile)

Overseas product shipping

Until the purpose of personal information use is achieved

 

  1. Restrictions on the Use and Provision of Personal Information

Our company will not use or share your personal information with third parties or other organizations beyond what is specified in this privacy policy, unless we have your prior consent or it is required by law. However, if your inquiry or complaint is related to a partner company associated with us, we may share your personal information and details of your inquiry with that partner to ensure prompt service.

 

  1. Outsourcing Contracts and Safeguards

When outsourcing the handling of personal information, we implement strict measures to protect your data. These measures include adherence to personal information protection guidelines, prohibition of unauthorized disclosure, and specifying liability for any incidents. We keep records of these contracts both in written and electronic formats. If there is a change in the outsourcing contractor, we will update our privacy policy to inform you of the new contractor’s details.

 

Article 5: Member Rights and Exercise Methods

  1. Access and Modification

Members can view, update, or delete their personal information registered with our company through the [MY Page > Profile (Member Information)] menu after logging into the site.

  1. Requesting Access

Members may request access to their personal information by contacting our Customer Service Center or the Personal Information Manager:

  • Responsible Department: Customer Service Team (CS Team)
  • Phone Number: 02-512-7692
  • Email: csteam@blitzway.com

 

Article 6: Installation, Operation, and Rejection of Automatic Collection Devices for Personal Information

  1. Collection and Use of Automatic Devices

Our company collects and uses cookies, IP addresses, and device access information to provide personalized services:

  • Cookies: Small data packets sent from the HTTP server to the user's browser and stored on the member's computer hard drive. Upon subsequent visits, the server reads the cookies to maintain the member's service environment.
  • IP Addresses: Online address information assigned by an internet service provider to devices such as PCs accessing the internet.
  • Device Access Information: Information that can be confirmed through software used for device operation.
  1. Purpose of Cookies

Our company uses cookies for the following purposes:

  • IP Addresses: Online address information assigned by an internet service provider to devices such as PCs accessing the internet.
  • Site Analysis: To analyze site visits, usage patterns, shopping items, and interest in products to provide customized services, including targeted advertising.
  • Event Participation: To determine member participation and visits in various events, offering differentiated entry opportunities and tailoring information to individual interests.
  1. Use of Google Analytics

For continuous improvement, our company utilizes Google Analytics, a Google service for access analysis, which uses cookies for data collection. This data is collected anonymously and does not personally identify individuals. You may refuse data collection by disabling cookies through your browser settings. For more details on how Google Analytics collects and processes data, please review Google's "How Google uses information from sites or apps that use our services."

  1. Cookie Preferences

Members can manage cookie preferences through their web browser settings. Options include allowing all cookies, prompting for confirmation each time a cookie is saved, or refusing to store all cookies. Please note that refusing cookies may affect your ability to use certain services that require login.

 

Article 7: Collection and Use of Behavioral Information and Refusal

  1. Collection and Use of Behavioral Information

Our company collects and uses online behavioral information, which includes data such as website visit history, app usage history, purchase and search history, and user preferences, interests, and tendencies. This information is tracked and analyzed to enhance service personalization and advertising relevance.

 

Category

Content

Types of Behavioral Information Collected

User's service visit and usage records, activity logs and search history, advertising identifiers

Method of Behavioral Information Collection

Automatically collected and transmitted when users use our services

Purpose of Behavioral Information Collection

Performance statistics and analysis of service usage, service improvement and development of related new services, personalized product recommendation services, personalized advertising, customized benefits and product/service information provision, advertising effectiveness measurement

Retention and Use Period for Behavioral Information

Stored and used until member withdrawal (for non-members, until the above purposes are achieved); behavioral information will be promptly deleted upon the expiration of the retention and use period

Contact for User Remedies and Inquiries

Personal Information Protection Officer: Kang Inae

Phone Number: +82-2-512-7692

Email Address: csteam@blitzway.com
  1. Refusal to Collect Behavioral Information

Users may block the collection of their behavioral information for purposes such as personalized advertising at any time. This can be done through the following methods:

  • Browser Settings: Adjust browser settings to disable cookies or tracking features.
  • Opt-Out Tools: Utilize opt-out tools provided by advertising networks or data collection services.

Please note that even if you block the collection of behavioral information, you may still encounter advertisements that are less tailored to your interests.

 

-How to Block Behavioral Information Collection in Your Web Browser

Chrome

1. Click on the three vertical dots at the top-right corner (More options).

2. Select "Settings."

3. Scroll down and click on "Privacy and security" in the left sidebar.

4. Click on "Cookies and other site data."

5. Toggle the switch to block third-party cookies.

Edge

1. Click on the three horizontal dots at the top-right corner (Settings and more).

2. Select "Settings."

3. Click on "Cookies and site permissions" in the left sidebar.

4. Click on "Cookies and site data."

5. Toggle the switch to block third-party cookies.

Safari

1. Open Safari and click on "Safari" in the menu bar.

2. Select "Preferences."

3. Click on the "Privacy" tab.

4. Under "Cookies and website data," choose an option:

-"Always block" to block all cookies.

-"Allow from websites I visit" to only allow cookies from the websites you visit.

-"Allow from current website only" to allow cookies only from the website you are currently visiting.

 

Article 8: Personal Information Protection Manager and Inquiries Regarding Personal Information Breaches

  1. safeguard members' personal information and address any complaints or inquiries related to personal information, our company has designated the following department and Personal Information Protection Manager:

Category

Responsible

Personal Information Protection Officer

Kang Inae

Personal Information Access Request

CS Team

Phone Number

+82-2-512-7692

Email Address

csteam@blitzway.com

 

  1. For reporting or consulting about personal information breaches, please contact the following agencies:

 

Article 9: Technical/Managerial Measures for Personal Information Protection

To protect members' personal information from loss, theft, leakage, alteration, or damage, our company employs the following technical and managerial measures. However, we are not responsible for personal information issues resulting from members' errors when our company is not at fault.

  1. Managerial Measures:
    • Establishment and implementation of internal management plans.
    • Operation of dedicated departments for personal information protection.
    • Regular training for employees on personal information protection.
  2. Technical Measures:
    • Access control measures for personal information processing systems.
    • Installation of access control systems.
    • Encryption of personal information.
    • Installation and regular updates of security programs.
  3. Physical Measures:
    • Access control to computer rooms and data storage rooms.

 

Article 10: Protection of Children's Personal Information 

Our company does not accept membership registrations from children under the age of 14, in compliance with the law requiring parental consent.

 

Article 11: Transmission of Advertising Information

Our company does not send commercial advertising messages for profit without prior consent from members. When sending promotional information, such as product updates for online marketing via email, our company ensures that members can easily recognize and manage these communications by following these guidelines:

  1. Email Subject Line: The subject line will clearly state "(광고)" (advertisement) to indicate the promotional nature of the email, along with a brief summary of its content.
  2. Email Body: The body of the email will include the sender's name, email address, telephone number, and physical address, providing clear and easy-to-follow instructions in both Korean and English on how to opt out of future communications. This ensures that recipients can easily express their preference to stop receiving such emails.

 

Article 12: Notification Obligation 

This privacy policy was last revised on June 25, 2024. If there are any additions, deletions, or modifications due to changes in government policies or security technologies, we will notify users through our homepage at least 7 days before the changes take effect.

 

Effective Date of Privacy Policy: June 25, 2024

Article 1: General Provisions

  1. Definition of Personal Information:

Personal information refers to data about a living individual that can identify the individual through details such as their name or other specific information. This includes data that, when combined with other information, can easily identify a particular person.

  1. Commitment to Privacy:

Blitzway Studios Co., Ltd. (hereinafter referred to as "our company") places a high priority on the protection of personal information provided by our members. We strictly comply with relevant laws, including the "Act on Promotion of Information and Communications Network Utilization and Information Protection" and the "Personal Information Protection Act." Our privacy policy has been established in accordance with these laws to safeguard the rights and interests of our users.

  1. Purpose of the Privacy Policy:

This privacy policy outlines how the personal information provided by our members is utilized and the measures our company takes to protect this information.

 

Article 2: Collection of Personal Information and Purpose of Use

  1. Purpose of Processing Personal Information:

Our company processes personal information strictly for the purposes outlined below. We do not use personal information for any purposes other than those specified. When collecting personal information, either by law or with the consent of the data subjects, we process and use this information only within the agreed-upon retention period.

  1. Collected Items, Purpose, and Retention Period:

The types of personal information collected from customers, along with their respective purposes and retention periods, are as follows. However, information that is legally required to be retained will be kept until the expiration of the legally mandated retention period.

 

Category

Type

Purpose

Collected Items

Retention Period

Membership Services

Required

User identification, verification, service provision, customer notifications, customer support, delivery management

Name, email, address, CI (identity verification information)

Until member withdrawal

Orders and Delivery

Required

Product purchase and related services, order notifications, product delivery and delivery address management

Name and recipient's name, email, delivery address, country, phone number (mobile)

Until statutory retention period

Payment

Required

Payment service provision

Account information (bank name, account holder, account number), credit card information (card issuer, card number), mobile information (telecom company, mobile number)

Until statutory retention period

Non-member Orders, Delivery, Payment, Customer Support

Required

User identification, verification, product purchase and related services, delivery and payment, order history inquiry and confirmation

Name, email, delivery address, country, phone number (mobile), CI (identity verification information), non-member order inquiry password, transaction history, payment information

Until statutory retention period

Marketing and Promotions

Optional

Product and service information, event information and benefits provision

Name, mobile number, email, date of birth, consent to receive marketing

Upon member withdrawal or consent withdrawal

 

  1. Automatically Collected Personal Information:

Certain items of personal information are automatically generated and collected during the course of using our services.

Collection Time

Purpose

Collected Items

Retention Period

At login

Service development, improvement, customization, prevention of misuse, personalized advertising, service usage statistics analysis

Service usage and termination records, cookies, login information (IP address, OS information, device identifier)

Until member withdrawal or statutory retention period

 

 

  1. Automatic Information Input Service:

For the convenience of member registration, our company offers an automatic information input service using personal information obtained from third parties. We store and use this collected personal information only after obtaining the member's consent during registration, ensuring that it is not used for purposes beyond the intended scope.

  1. Methods of Collecting Personal Information:
  • Through our website, consultation (via email, phone), and delivery requests.
  • Via information collection through log analysis programs and 'cookies.'
  • Information provided by affiliates and purchasers.
  1. Actions for False Information Input:

Members are responsible for ensuring the accuracy and legality of their personal information. If a member inputs false information, such as impersonating others, our company reserves the right to report the member in accordance with relevant laws and may also enforce membership termination.

 

Article 3: Retention Period and Destruction of Personal Information

  1. General Retention and Destruction:

Our company promptly destroys personal information when it is no longer needed due to the expiration of the retention period or the fulfillment of its intended purpose. However, personal information may be retained and used until the specified deadlines under the following circumstances:

  • Verification of Wrongful Use: Retained for up to 30 days following membership withdrawal.
  • Incomplete Orders or Reserved Items: Retained until the completion of delivery or service utilization.
  • Exchange or Return Process: Retained until the product is collected, delivered, or the refund is fully processed.
  1. Legal Retention Requirements:

If our company is required by law to retain personal information beyond the standard retention period, the information will be separately stored in accordance with the legal requirements.

Legal Basis

Article

Retention Period

Act on Consumer Protection in E-Commerce, Etc.

Records of contracts or withdrawal of order

5 years

Records of payment and supply of goods

5 years

Records of consumer complaints or dispute resolutions

3 years

Records related to display and advertisement

6 months

Electronic Financial Transactions Act

Records related to electronic financial transactions

5 years

Act on the Protection, Use, etc., of Location Information

Records related to individual's location information

6 months

Act on the Protection of Communications Secrets

Records of website and app visitation

3 months

Act on the Use and Protection of Credit Information

Records related to collection, processing, and use of credit information

3 years

 

  1. Personal Information Destruction Procedure and Method

3-1. Destruction Procedure

Once the purpose for collecting personal information has been fulfilled, and in compliance with internal policies and applicable laws, the information will be stored separately in a dedicated database until the end of the permitted retention period, after which it will be destroyed.

3-2. Destruction Method

  1. Printed Personal Information: Shredded and incinerated using a shredder.
  2. Electronic Personal Information: Deleted using technology that ensures the records cannot be regenerated.
  3. Non-Member Order Information

Order information from non-members will be retained for one year after order completion to address customer service inquiries, including exchanges, refunds, and payment proofs. After this period, the information will be stored separately in a dedicated table.

 

Article 4: Processing Outsourcing of Collected Personal Information

  1. Outsourcing Personal Information Handling

To effectively fulfill our services, our company may outsource the handling of personal information to external contractors. This outsourcing process is managed in accordance with strict confidentiality and security protocols.

Outsourced Task

Outsourced Company

Identity verification service (pass)

Aton Inc.

Third-party logistics (product shipping)

BOMNAL CO.,LTD.

Product shipping

Lotte Global Logistics Co.,LTD., KyungDong Logistics, Logen Co.,Ltd., CHINA POSTAL EXPRESS AND LOGISTICS CO., LTD.

Payment processing service

KGMobilians Co., Ltd., KGINICIS CO.,LTD., Eximbay Co., Ltd., PayPal Pte. Ltd.

Computer system construction and maintenance, server management, database backup, customer data storage management, system provision and maintenance for hosting services

Shopify Inc, LUKUKU CO.,LTD.
  1. Exceptions for Provision of Personal Information Without Consent

Personal information may be provided without the explicit consent of the user in the following circumstances:

  1. Investigative Requests: When requested by investigative agencies in accordance with legal procedures for investigation purposes.
  2. Aggregated Data Sharing: When shared with advertisers, partner companies, or research organizations in a manner that does not identify specific individuals, for purposes such as statistical analysis, academic research, or market research.
  3. Legal Requirements: When required by provisions of other relevant laws.
  4. Business Transfers: In cases of business operations transfer, mergers, or similar circumstances.

※ Notification and Withdrawal Rights

In the event of a transfer of business operations, including mergers, where personal information is involved, our company will notify members in advance about the transfer of their personal information. Members will be provided with the opportunity to withdraw consent regarding the transfer of their personal information, in accordance with legal procedures.

 

  1. International Transfer of Personal Information

To provide our services effectively, our company may transfer personal information abroad. If you prefer not to have your personal information transferred internationally, you can either withdraw your membership or request a halt to the transfer through our customer service. Please note that opting out may restrict your ability to use certain services that require international data transfers.

Recipient

Country of Recipient

Date/Method of Transfer

Items Transferred

Purpose of Use

Retention/Use Period

Shopify Inc.

USA, Canada

Upon using the service, System Integration

Profile and contact information, Device information, Payment information, Use of Shopify consumer services, Settings and basic personal information, Communication with Shopify, Social network accounts, Email and shopping service integration

 

*Reference: Shopify Support Center Guide - Subprocessors of Personal Data

Providing e-commerce platform

Until the purpose of personal information use is achieved

CHINA POSTAL EXPRESS AND LOGISTICS CO., LTD.

China

Before overseas product shipment / Transmitted as encrypted files

Name, shipping address, nationality, email, phone number (mobile)

Overseas product shipping

Until the purpose of personal information use is achieved

 

  1. Restrictions on the Use and Provision of Personal Information

Our company will not use or share your personal information with third parties or other organizations beyond what is specified in this privacy policy, unless we have your prior consent or it is required by law. However, if your inquiry or complaint is related to a partner company associated with us, we may share your personal information and details of your inquiry with that partner to ensure prompt service.

 

  1. Outsourcing Contracts and Safeguards

When outsourcing the handling of personal information, we implement strict measures to protect your data. These measures include adherence to personal information protection guidelines, prohibition of unauthorized disclosure, and specifying liability for any incidents. We keep records of these contracts both in written and electronic formats. If there is a change in the outsourcing contractor, we will update our privacy policy to inform you of the new contractor’s details.

 

Article 5: Member Rights and Exercise Methods

  1. Access and Modification

Members can view, update, or delete their personal information registered with our company through the [MY Page > Profile (Member Information)] menu after logging into the site.

  1. Requesting Access

Members may request access to their personal information by contacting our Customer Service Center or the Personal Information Manager:

  • Responsible Department: Customer Service Team (CS Team)
  • Phone Number: 02-512-7692
  • Email: csteam@blitzway.com

 

Article 6: Installation, Operation, and Rejection of Automatic Collection Devices for Personal Information

  1. Collection and Use of Automatic Devices

Our company collects and uses cookies, IP addresses, and device access information to provide personalized services:

  • Cookies: Small data packets sent from the HTTP server to the user's browser and stored on the member's computer hard drive. Upon subsequent visits, the server reads the cookies to maintain the member's service environment.
  • IP Addresses: Online address information assigned by an internet service provider to devices such as PCs accessing the internet.
  • Device Access Information: Information that can be confirmed through software used for device operation.
  1. Purpose of Cookies

Our company uses cookies for the following purposes:

  • IP Addresses: Online address information assigned by an internet service provider to devices such as PCs accessing the internet.
  • Site Analysis: To analyze site visits, usage patterns, shopping items, and interest in products to provide customized services, including targeted advertising.
  • Event Participation: To determine member participation and visits in various events, offering differentiated entry opportunities and tailoring information to individual interests.
  1. Use of Google Analytics

For continuous improvement, our company utilizes Google Analytics, a Google service for access analysis, which uses cookies for data collection. This data is collected anonymously and does not personally identify individuals. You may refuse data collection by disabling cookies through your browser settings. For more details on how Google Analytics collects and processes data, please review Google's "How Google uses information from sites or apps that use our services."

  1. Cookie Preferences

Members can manage cookie preferences through their web browser settings. Options include allowing all cookies, prompting for confirmation each time a cookie is saved, or refusing to store all cookies. Please note that refusing cookies may affect your ability to use certain services that require login.

 

Article 7: Collection and Use of Behavioral Information and Refusal

  1. Collection and Use of Behavioral Information

Our company collects and uses online behavioral information, which includes data such as website visit history, app usage history, purchase and search history, and user preferences, interests, and tendencies. This information is tracked and analyzed to enhance service personalization and advertising relevance.

 

Category

Content

Types of Behavioral Information Collected

User's service visit and usage records, activity logs and search history, advertising identifiers

Method of Behavioral Information Collection

Automatically collected and transmitted when users use our services

Purpose of Behavioral Information Collection

Performance statistics and analysis of service usage, service improvement and development of related new services, personalized product recommendation services, personalized advertising, customized benefits and product/service information provision, advertising effectiveness measurement

Retention and Use Period for Behavioral Information

Stored and used until member withdrawal (for non-members, until the above purposes are achieved); behavioral information will be promptly deleted upon the expiration of the retention and use period

Contact for User Remedies and Inquiries

Personal Information Protection Officer: Kang Inae

Phone Number: +82-2-512-7692

Email Address: csteam@blitzway.com
  1. Refusal to Collect Behavioral Information

Users may block the collection of their behavioral information for purposes such as personalized advertising at any time. This can be done through the following methods:

  • Browser Settings: Adjust browser settings to disable cookies or tracking features.
  • Opt-Out Tools: Utilize opt-out tools provided by advertising networks or data collection services.

Please note that even if you block the collection of behavioral information, you may still encounter advertisements that are less tailored to your interests.

 

-How to Block Behavioral Information Collection in Your Web Browser

Chrome

1. Click on the three vertical dots at the top-right corner (More options).

2. Select "Settings."

3. Scroll down and click on "Privacy and security" in the left sidebar.

4. Click on "Cookies and other site data."

5. Toggle the switch to block third-party cookies.

Edge

1. Click on the three horizontal dots at the top-right corner (Settings and more).

2. Select "Settings."

3. Click on "Cookies and site permissions" in the left sidebar.

4. Click on "Cookies and site data."

5. Toggle the switch to block third-party cookies.

Safari

1. Open Safari and click on "Safari" in the menu bar.

2. Select "Preferences."

3. Click on the "Privacy" tab.

4. Under "Cookies and website data," choose an option:

-"Always block" to block all cookies.

-"Allow from websites I visit" to only allow cookies from the websites you visit.

-"Allow from current website only" to allow cookies only from the website you are currently visiting.

 

Article 8: Personal Information Protection Manager and Inquiries Regarding Personal Information Breaches

  1. safeguard members' personal information and address any complaints or inquiries related to personal information, our company has designated the following department and Personal Information Protection Manager:

Category

Responsible

Personal Information Protection Officer

Kang Inae

Personal Information Access Request

CS Team

Phone Number

+82-2-512-7692

Email Address

csteam@blitzway.com

 

  1. For reporting or consulting about personal information breaches, please contact the following agencies:

 

Article 9: Technical/Managerial Measures for Personal Information Protection

To protect members' personal information from loss, theft, leakage, alteration, or damage, our company employs the following technical and managerial measures. However, we are not responsible for personal information issues resulting from members' errors when our company is not at fault.

  1. Managerial Measures:
    • Establishment and implementation of internal management plans.
    • Operation of dedicated departments for personal information protection.
    • Regular training for employees on personal information protection.
  2. Technical Measures:
    • Access control measures for personal information processing systems.
    • Installation of access control systems.
    • Encryption of personal information.
    • Installation and regular updates of security programs.
  3. Physical Measures:
    • Access control to computer rooms and data storage rooms.

 

Article 10: Protection of Children's Personal Information 

Our company does not accept membership registrations from children under the age of 14, in compliance with the law requiring parental consent.

 

Article 11: Transmission of Advertising Information

Our company does not send commercial advertising messages for profit without prior consent from members. When sending promotional information, such as product updates for online marketing via email, our company ensures that members can easily recognize and manage these communications by following these guidelines:

  1. Email Subject Line: The subject line will clearly state "(광고)" (advertisement) to indicate the promotional nature of the email, along with a brief summary of its content.
  2. Email Body: The body of the email will include the sender's name, email address, telephone number, and physical address, providing clear and easy-to-follow instructions in both Korean and English on how to opt out of future communications. This ensures that recipients can easily express their preference to stop receiving such emails.

 

Article 12: Notification Obligation 

This privacy policy was last revised on June 25, 2024. If there are any additions, deletions, or modifications due to changes in government policies or security technologies, we will notify users through our homepage at least 7 days before the changes take effect.

 

Effective Date of Privacy Policy: June 25, 2024